Most of our clients have the flexibility to call us when they need us. Not everyone needs a full-time IT staff to make it through their day. Our clients are confident that our staff is one call away to help them with any issue or question that may arise during their work day.

Service Contract
Sometimes the computer system is the focal point of a business. From medical practices with electronic medical record (EMR) systems to insurance companies who quote policies online, we can support your every need. We can design a custom support contract with recurring fees that allows you to budget your information technology system. This can also include after hour support and maintenance as well as emergency on call with guaranteed response times. Although we never anticipate a client having problems, we want to be there for them if it happens.

24 Hour Emergency Service
All clients have the availability of 24 hour emergency service. We have technicians on call for problems outside of normal hours. If you don’t have a service contract with us specifying your method of contact, just call our office at 931-528-9010. Our voice mail system will walk you through placing an emergency service call and a technician will respond. The rates and charges for these services will be explained before you page a technician.

System Maintenance & Monitoring
Would you feel more comfortable knowing that your IT support service is monitoring your computer system 24 hours a day? Solutions ITC can monitor critical systems on your network and respond when they go down. We can check your backups, monitor internet connections, file server status, firewalls, and virus systems to make sure that your operation is always running smoothly. With our advanced team of programmers, monitoring your business is just another way to serve you better.

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